Bus driver makes heartfelt plea to frustrated Hull passengers

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Bus driver makes heartfelt plea to frustrated Hull passengers

Bus driver makes heartfelt plea to frustrated Hull passengers
2021-11-01 17:20:00
A bus driver has made a heartfelt plea to customers who maybe angry over buses failing to turn up and reduced timetables. Both East Yorkshire and Stagecoach has been hit by staff shortages over the last year with the Covid pandemic encouraging people to make a career change. East Yorkshire says it is addressing the issues and now has enough staff after a recruitment drive which has seen 100 people joining its ranks in the last six months. For the latest traffic and travel news click here. But frustration among passengers waiting for buses that never arrive has resulted in more abuse and angst towards the drivers. But after one passenger complained about waiting two hours for a bus on Saturday on Hull Live’s Traffic and Travel Facebook page, one driver posted an emotional plea. She said: “I myself am a bus driver for East Yorkshire. Yes, we are seriously shorted-staffed and staff are working overtime to try and get you all home. Unfortunately, sometimes this can’t happen and your bus is cancelled. This is beyond drivers’ control. East Yorkshire buses' Ben Gilligan (Image: Hull Live) “Please understand bus drivers are human too and we have families we would like to get home to see. “Please be kind to us as we are finding it tough with all the road works to that doesn't help the situation “Also by law we can only drive for certain hours before it becomes illegal.” Those views have been echoed by East Yorkshire’s area director Ben Gilligan. He said: “In terms of the comment made by the driver, I fully endorse her sentiments. It is not our drivers’ fault when buses do not turn up. “Please respect our drivers as they are human after all. “We did have specific issues on Saturday due to a culmination of absences and not having enough drivers ready to work which meant we did have some buses missing. “I would encourage people not to take it out on the bus driver. They are on the front line doing the best they can. If people do abuse them then it will end up making matters worse as they will leave and go somewhere else.” Mr Gilligan says the bus company has faced a difficult period over the last few months. Get traffic updates in your area He said: “The last couple of months have been a challenge staffing wise. “In the spring we saw the job market open up after lockdown which meant people chose to change careers. “That was no different at East Yorkshire. We lost some who became HGV drivers and some decided to become coach drivers. But others chos

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