Dad drives 130 miles home after 12-hour check-in wait at…

dad-drives-130-miles-home-after-12-hour-check-in-wait-at…

Dad drives 130 miles home after 12-hour check-in wait at…

Dad drives 130 miles home after 12-hour check-in wait at hotel
2021-06-09 09:16:00
While many of us are avoiding trips abroad at the moment it seems staycations are not without their headaches. One visitor to Scarborough's Grand Hotel has called for the venue to be closed down after a “nightmare from hell” visit. Paul Henderson hoped to stay in the iconic hotel over the recent bank holiday but turned around and drove 130 miles home without even checking in. He gave up “after 12 hours of trying to check in” and says there were huge queues when he visited with his 10-year-old son on the morning of May 30. Mr Henderson also told Yorkshire Live he witnessed other guests arguing with staff and demanding refunds. For the latest Hull Live headlines direct to your inbox, click here. Mr Henderson said that he approached Britannia Hotels, which owns and runs the hotel, about receiving a refund but has not yet received a reply. He said: “The hotel should either be shut down until it's fit for purpose or it should be restricted to what they can handle. “If we were staying at a refugee camp we would not have been through so bad an experience.” Mr Henderson and his son travelled on the Sunday morning from their home in Darwen, Lancashire, to visit friends in the North Yorkshire town. There were delays before he even stepped in to the hotel after having to queue upon arriving at 10.30am for 30 minutes to be provided a parking ticket. He also asked to check in but was told that they didn't allow people to check in until 4pm. Grand Hotel in Scarborough After parking up he said he went into the hotel's lobby and saw a mother with her daughter “screaming” at hotel staff, saying she “would not leave until she got a refund”. Mr Henderson said: “It was not a good start.” He then met some friends who had already stayed a few nights in the hotel and who told him “everybody's been complaining” and that there were people queuing for two or three hours to check in. He said: “They also showed me pictures of their rooms which were terrible.” After spending a couple of hours with his friends he went back to the hotel, only to find the queue was snaking around the lobby and

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