Hull couple’s holiday ruined by 4-star hotel that ‘looks like…

A Hull couple were left horrified by the “shabby” state of their four-star hotel during a trip to Bulgaria, after claiming to have seen live cables and dangerous paving. Chris Sunman and his partner Nicky booked a holiday to the eastern European country in May and were looking forward to their stay in the upmarket Fenix Hotel at the Sunny Beach resort on the Black Sea coast. They booked through TUI, but the break was offered by Balkan Holidays. However, on the couple’s arrival, they were shocked by the state of the hotel, which they claim looked nothing like the images in the brochures. They said it was akin to an “an abandoned building from the 1970s”. Read more: TUI holiday from hell for Hull couple who 'saw body, public sex and guest defecating in hotel pool' The couple, from Wawne, near Hull, made a complaint on the second day of their holiday, not only because they felt that the hotel looked shabby, but they feared that some of the issues might be potentially dangerous. Chris said: “When booking we asked for a four-star hotel and was offered the Fenix Hotel, Sunny Beach, Bulgaria. We were shown images on screen in the store where we booked and paid for the holiday there and then. On arrival at the hotel we were horrified by the exterior appearance. It looked nothing like the images we were shown on screen, it looked more like an abandoned building from the 1970's.” A view of the four-star hotel, which the couple claimed looked shabby. He added: “The room was totally rundown with shabby furniture, skirting boards coming away from the wall, chips and stains on the coffee table and furniture. The shower enclosure was rusty and old with cracked and broken tiles. “Outside and in the communal areas, which were equally run down, we identified safety issues with light fittings taped up, with plastic cups covering the poolside light fittings. There was a disgusting pool shower area, broken and uneven paving around the pool area, exposed live wires on light fittings hanging from walls at a child's height and unkempt garden areas. Get breaking news in Hull straight to your phone Don't miss a thing. Get all the latest breaking news in Hull straight to your mobile via WhatsApp by clicking here. If you don’t like our community, you can leave any time. We also treat members to special offers, promotions, and adverts from us and our partners. Read our privacy notice here. “We were mortified at the state of the hotel. This was absolutely not the four-star experience we had expected. To say we were upset is an understatement. “This experience ruined the whole holiday, it was a depressing place to be and we couldn't wait to get home. We had booked half board, but based on the condition of the hotel there was no way on earth we were going to eat the food there, so we spent as much time as we could away from the hotel.” Light fittings in an external area. Chris listed a number of issues that he claims to have noticed at the hotel, which included: External light fittings hanging off walls with exposed wires. Poolside lamp posts with taped up fittings. Other light posts with plastic cups to cover the light bulb fitting around the pool bar. “Dangerous” uneven paving on two separate sets of steps. Bodged cementing around the poolside, much of which was already breaking away. Unkempt footpaths and grass areas. Rusty railings on the balconies. Sheets of glass not secured to the balcony correctly. Dirty, old balcony furniture. Stained carpets in the majority of communal areas. A large sheet of steel with exposed edges on the poolside, presumably a drain cover of some kind. A cracked tile in the pool area. In the couple's room, he claims that there were: Rusty shower doors. Broken tiles. Skirtings coming away from the walls. Hinges coming away on the door to the mini-bar cupboard. Rusty balcony railings. Glass panels on the rusty balcony not properly secured. The couple have since been left frustrated by their attempts to complain about the state of the hotel. Chris said: “I was astonished by the respon
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