Hull man tries 103 times to pay Tyne Tunnel toll…

hull-man-tries-103-times-to-pay-tyne-tunnel-toll…

Hull man tries 103 times to pay Tyne Tunnel toll…

Hull man tries 103 times to pay Tyne Tunnel toll as system doesn’t understand his accent
2022-08-13 15:28:00
A retired Hull university lecturer has vowed never to use a tunnel to his holiday caravan ever again after struggling to pay due to his accent. Ivor Rodgers has been trying to pay the £1.90 toll charge over the phone and claims he read out his vehicle registration number 103 times to the Tyne Tunnel's Interactive Voice Response (IVR) technology. The retired university lecturer was travelling from Hull to Cresswell Towers Caravan Park, which meant having to go through the tunnel. When he reached his caravan, he called Tyne Tunnel's telephone toll payment system to pay for his journey, which involves reading our the registration plate. But Ivor claims that, despite many attempt, an automatic voice kept telling him he was making errors, Chronicle Live reports. READ MORE: New A63 safety barriers 'buckle in heat' He says he read out his licence plate a total of 103 times during two days of calls, before finally succeeding… or so he thought. But then the situation became even more bizarre. It appeared that the technology had mistakenly registered a completely different vehicle, something he only discovered when he received an unpaid fine notice. Ivor said: “The first two days of my holiday were ruined by the thought of a £100 fine, as I tried 103 times to read out my registration plate. Needless to say, I will never use that route again. Hull man Ivor Rodgers says his holiday was ruined after the Tyne Tunnel paymenty system could not recognise his accent “My first attempt to carefully and clearly read out the car's registration was read back incorrectly by the automatic voice, so I tried again and again, actually another 49 times, but each time the automatic voice frustratingly responded with one or two errors. I gave up, only to start again the following morning, as failure would have cost me a £100 fine. “Incredibly, after 25 further attempts, the 'system' still persisted in not responding accurately to my verbal efforts t

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