TransPennine Express announces refunds after dozens of…

TransPennine Express announces refunds after dozens of cancellations
2020-01-07 13:33:00
We will use your email address only for sending you newsletters. Please see ourPrivacy Noticefor details of your data protection rightsCould not subscribe, try again laterInvalid EmailTransPennine Express has announced a rebate scheme for season ticket holders to compensate for recent service cancellations. The train operator, which  operates regular services from Hull, ran into trouble just before Christmas. Passengers were left frustrated when problems with a new fleet of trains and a shortage of trained drivers caused as many as 27 cancellations a day across its network. Now TPE has announced that customers who held a season ticket between October 1 and December 31 can get a three per cent rebate. The operator says the rebate will more than cover the recent 2.8 per cent average increase on regulated fares. TPE’s managing director Leo Goodwin said: “We know that our performance was not up to scratch at the end of last year and for this we really do apologise. Leo Goodwin, chief executive at TPE (Image: Evening Gazette) “We have experienced a number of issues following the introduction of our new trains, resulting in disruption to a number of our customers journeys with us.” The compensation scheme will go live on Monday, January 13 and run until Saturday, February 29 with  information on how to apply available v

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