FAQs

Frequently Asked Questions

Below you will find our most frequently asked questions…

If you require a wheelchair space, you can indicate this in the “comments box” in step 3 of the booking process. Fold-up wheelchairs are regarded as 1 large piece of luggage. Please Note: We can only provide space for a fold-up wheelchair and the passenger must be able to sit in one of the vehicles seats. We currently do not have a vehicle that can carry a passenger within their wheelchair.
Please contact us either by our Contact Us page or call us on 01482 247 246 quoting your booking reference. The difference in distance you can change is limited however. Should you redirect the driver to a different pickup/drop-off points, you will need to pay the driver in cash for the difference in extra distance. You can also edit your booking by logging into My Account or via the passenger App.
On step 2 of the booking process please review the vehicles space for luggage information. On step 3 of the booking process please state all luggage you will be taking so we can provide you with a vehicle that can carry all your luggage.
If your booking was successful, but you did not receive a confirmation e-mail please first check your e-mail spam folder. If the e-mail is not in your spam folder please contact us either via our Contact Us page or call us on 01482 247 246. You can also check your booking by logging into My Account or via the passenger App.
We will be continually tracking your flight, your driver will be waiting outside the airport ready to collect you. The driver will contact you after you land. Once you have your luggage and are ready to be collected the driver will drive in for you.
We accept all major credit/debit cards (card payments are processed through the square network) and BACS - Bank Transfers. You can also pay your deposit and the remainder in cash to the driver on the day of your booking. A 20% deposit is taken on all bookings. For a return only booking these must be paid in full.