Frequently asked questions…

How do I make a Booking?

Call

Call us any time day or night on 01482 247 246 and we will assist you in placing your booking


Online Booking

To get a quote and make a booking please use our online booking system. Simply enter the pick up date / time then location, (i.e your home address) select the destination, (i.e Leeds Bradford Airport) select a one way or return journey and then Click ‘Book Now’. You will be presented with a quote for the different types of vehicles available. Once you select the required vehicle click ‘enter details‘ and complete your booking.

For more ways to book please click here

How can I cancel my Booking?

You can cancel your booking by using our contact us page quoting your booking reference number or give us a call on 01482 247 246.

How can I change my Booking?

You can change your booking by using our contact us page quoting your booking reference number or give us a call on 01482 247 246.

How does it work? What happens when I book?

Step 1: Select pickup date, pickup time and pickup address. When entering a time for a pickup at the airport, Please enter the time the flight will land. We will monitor the flight number and adjust to minor delays. If you need more time at the airport, please indicate this in the “comments box” in step 3 that you explicitly want to picked up at the indicated time and not any sooner.
Please note that in that case we will not have the opportunity to adjust for any flight delays!
(please remember to add any extra pickups/drop-offs to your booking)
Step 2: Select a Quote step your price will be displayed. Click more info next to each vehicle for extra luggage information.
Step 3: Enter your contact details, telephone number, flight number, luggage information and choose a payment method. After payment selection, you receive a booking confirmation e-mail. We will then review your booking against our availability and let you know your booking has been accepted.

How is my Booking confirmed?

You will first receive a booking confirmation email. We will then review your booking against our availability and let you know your booking has been accepted.

I need a child seat. Now what?

Car seats are not required for our vehicles and drivers cannot fit or provide car seats but your welcome to use your own we can keep hold of your car seat for you and bring it on your return journey. Please state this on your booking in the comments box and note if you require a ISO fix in the vehicle.

What if I need a wheelchair Vehicle?

If you require a wheelchair space, you can indicate this in the “comments box” in step 3 of the booking process. Fold-up wheelchairs are regarded as 1 large piece of luggage.

Please Note: We can only provide space for a fold-up wheelchair and the passenger must be able to sit in one of the vehicles seats. We currently do not have a vehicle that can carry a passenger within there wheelchair sorry.

I would like to cancel my Booking. Is there any cancellation fee?

If you cancel your booking within 24 hours from first placing your booking there will be no charge, Please be advised if you cancel less than this you will be charged 20% of the booking fee.

What if I need to change my pickup location or destination?

Please contact us either by our contact us page or call us on 01482 247 246 quoting your booking reference. The difference in distance you can change is limited however. Should you redirect the driver to a different pickup/drop-off points, you will need to pay the driver in cash for the difference in extra distance.

What is the luggage allowance?

On step 2 of the booking process please review the vehicles space for luggage click more info next to each vehicle to view additional information regarding luggage capacity of the vehicle.
On step 3 of the booking process please state all luggage you will be taking so we can provide you with a vehicle that can carry all your luggage.
Please Note: luggage size guide below.

What should I do if the Booking was successful but I did not receive a confirmation by email?

If your booking was successful, but you did not receive a confirmation e-mail please first check your e-mail spam folder. If the e-mail is not in your spam folder please contact us either via our contact us page or call us on 01482 247 246.

What do I have to do when my flight is delayed or cancelled?

On the day of your booking we will be continually checking your flight number for any delays, etc and adjust your pickup time as and when required so no need to worry. But when your flight has a major delay or cancelled, please contact us as soon as possible either via our contact us page or call us on 01482 247 246.

What if I need a refund?

In case of a refund, we will refund immediately please allow time for bank processing and the funds to go back into your account.

Please view our full refund policy here.

Which payment methods are available?

We accept all major credit/debit cards and all our payments are processed through the stripe network you can also pay cash to the driver on the day of your booking.

A 20% deposit is taken on all bookings. You can pay your 20% deposit on our payment page here.
For a return only booking these must be paid in full by card.

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