Frequently Asked Questions

Below you will find our most frequently asked questions…

You can cancel your booking by using our Contact Us page quoting your booking reference number or give us a call on 01482 247 246. You can also cancel your booking by logging into My Account or via the passenger App. Cancellations within 48hrs of the journey taking place will incur a charge of 20%.
You can change your booking by using our Contact Us page quoting your booking reference number or give us a call on 01482 247 246.
Call us on 01482 247 246 / Book via the App here / Book online - Step 1: Select pickup date, pickup time and pickup address. When entering a time for a pickup at the airport, Please enter the time the flight will land. We will monitor the flight number and adjust to minor delays. If you need more time at the airport, please indicate this in the “comments box” in step 3 that you explicitly want to picked up at the indicated time and not any sooner. Please note that in this case we will not have the opportunity to adjust for any flight delays! (please remember to add any extra pickups/drop-offs to your booking) Step 2: Select a vehicle with displayed price. Please review the luggage information. Step 3: Enter your details, telephone number, flight number, luggage information and choose a payment method. After payment selection, you will receive a booking request e-mail. We will then review your booking against our availability and let you know your booking has been accepted.
We will review your booking against our availability and let you know that your booking has been accepted. You will then receive a booking confirmation email.
90 Minutes waiting time is included as part of your booking. We will monitor your flight and your driver will wait up to 90 Minutes free of charge after arrival. Any additional wait times will be charged at £1 for every 5 minutes thereafter, so if you take an additional hour to come out, you will be charged £12. This can be paid as cash to the driver or you can contact us on 01482 247 246 and pay by card.
Car seats are not required for our vehicles and drivers cannot fit or provide car seats but your welcome to use your own. We can keep hold of your car seat for you and bring it on your return journey. Please state this on your booking in the comments box and note if you require a ISO fix in the vehicle.
If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.  As a general rule journeys from airports can be dispatched up to three hours before flight arrival, journeys within the surrounding area of Hull, East Yorkshire and Northern Lincolnshire are normally dispatched up to 1 hour before their due time. If you have made a booking, and have cause to cancel your booking before a vehicle has been dispatched to you, there will be NO charge provided it is cancelled within 48hrs. After this a 20% charge will be incurred.
On the day of your booking we will be continually checking your flight number for any delays, etc and adjust your pickup time as and when required so no need to worry. But when your flight has a major delay or cancelled, please contact us as soon as possible either via our Contact Us page or call us on 01482 247 246.
Contact us on 01482 247 246, quoting your name and booking number and we will be able to assist you.
In the event that any payment is to be refunded Hull247Cars will make the refund payment back to the original payment that was made within 48hrs of the refund request. If for any reason the payment cannot be made back to the originating card for reasons outside Hull247Cars control we will contact you to make alternative arrangements. All refunds will be made to the named cardholder ONLY.