Uber refunds ‘extremely disappointed’ NHS volunteer’s £43 fare
A volunteer for the NHS said she felt “extremely disappointed” with Uber customer service when she tried to dispute a £43 fare for a 1.4-mile journey. Jessica Swatman volunteers at Hull Royal Infirmary. On Monday, July 14, she booked an Uber to take her two children to school and nursery, 0.4 mile and 0.97 mile trips respectively, then onward to the hospital. Although Jessica was shocked when the advertised fare was £18, she put this down to it being rush hour at 8:14am and went ahead with the booking to avoid being late for her volunteer shift. But the journey did not go as planned, and Jessica described traffic as being “at a standstill”. She said: “At this point after 10 minutes of…
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